GMA Weekly Blog 12th February 2021
Published: Friday, 12 February 2021 by Dunc
Numbers needing help for gambling addiction grows
as lockdown continues
Gordon Moody has experienced a rapid start to 2021 following a very busy third quarter.
The numbers needing our help are substantial and growing in many areas of our interactions with people. Our headline findings show:
- Despite the challenges of covid we are continuing to provide quality treatment and support for those most affected by gambling harm.
- General inquiries about gambling addiction and support have increased substantially.
- There has been a marked shift towards online services as the covid lockdown has escalated.
- New services and new contact methods are being used by people in greater numbers.
- The third quarter saw an average 182 interactions per week and more than 2,000 outreach communications.
- Numbers seeking residential treatment are fluctuating in line with tighter covid restrictions - suggesting some people may be avoiding getting help.
The data in depth
- The level of text chats and emails increased as more options for clients to contact Gordon Moody were made available by the Gambling Therapy (GT) team.
- Hits to both Gordon Moody and Gambling Therapy websites increased in Q3 compared to the previous quarter. Traffic to the Gordon Moody website increased 9% from the previous year while Gambling Therapy received 1.3 million hits.
- Gambling Therapy online chats increased by 22% totalling more than 6,000
- More than 20% of chats were from female clients with 8% of chats coming from affected others (family and friends).
- Use of the GT App fell 39% due to more people accessing support though desktop devises in lockdown.
- GT international reach grew with traffic from Nigeria, Switzerland, Russia and Austria increasing.
- Overall, applications for treatment increased by 13% during the quarter.
- Demand for Retreat and Counselling services grew in Q3, with applications for residential falling slightly (reflecting covid anxieties), and 55% of applications were for an online service.
- The time Gordon Moody takes to process applications has halved in the past 12 months.
- Introduction of pre-support this year has enabled us to accept more applications into treatment (90%)
- Applications from clients with mental health issues has increased slightly and is more prevalent in women’s applications.
- Applications from clients presenting with drug and alcohol issues has risen significantly, and is more prevalent in men's applications.
- The amount of pre-support increased this quarter by 15%.
- Half of the calls for emotional support from those awaiting treatment came in the two-week Christmas period.
- There were 39 people on the waiting list at the end of Q3, a slight increase from the previous quarter. The waiting list is however more equally split between the different treatment services.
- An increase of available bed space has seen waiting times drop by more than 60%.
- Support for family and friends increased by 30% during the quarter.
- Access to residential treatment has been severely affected by Covid-19 because on-site capacity needed to be reduced to allow for social distancing and self-isolation if needed.
- 100% of clients completed their two-week assessment.
- 54% of clients entering treatment in Q3 were aged between 25 to 34.80% of residents finishing residential treatment moved on to the charity’s recovery house, which was at 83% capacity at the end of the period.
- Nine clients (six women and three men) were in treatment though the online Retreat and Counselling programme.
- Covid-19 and lockdown restriction led to an increase of ex-service users needing emotional support.
- Client satisfaction is currently at 89% for the year.
- Recovery levels remain high with few instances of relapse reported.
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